CAREERS

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Careers Velocitor Solutions


We offer great benefits including paid medical, Dental and Vision insurance, along with an on-site gym, Avenue C vending perks and monthly luncheons. Yes, we have xbox, foosball and pool tables.

Current Job Openings

We are currently seeking the right individuals to add their intelligence and enthusiasm to our work in these areas:

Software Development Manager

Summary of Position: 
The Manager, Software Development oversees all matters related to the technical design, development, and implementation of all software-related matters in a fast-paced growing organization.

Responsibilities: 

  • Working closely with Senior Management and all other departments to ensure quality and timely delivery of Velocitor Solutions products.
  • Assume overall management responsibilities for all aspects of the Development Department and its staff
  • Planning, coordinating, and monitoring the progress of development projects throughout the entire software development life-cycle to ensure their ongoing alignment with business goals
  • Hiring, training, motivating, and evaluating staff according to Velocitor Solutions management and HR best practices
  • Serving as a liaison to senior management, reporting on the status of current projects, identifying issues and assessing their impact, and proactively recommending solutions
  • Analyzing workflow, delegating projects, and meeting/evolving departmental goals
  • Developing and monitoring performance standards
  • Perform additional duties as assigned.

Working Conditions:

  • Limited travel will be required for industry conferences and client meetings
  • Main Office – South Tryon Street
  • This position will be provided a laptop and company iPhone
  • Dress code is business casual

Required Education & Experience:

  • Bachelor’s Degree in Computer Science, MIS or related discipline
  • Minimum 10+ years of management experience in a fast-paced, for-profit software development environment
  • Familiarity with database, mobile, and web-based software architectures and development tools, specifically SQL, C++, ASP, .NET, C#, iOS, Android
  • In-depth Knowledge and efficient management of the Software Development Life Cycle (SDLC)

Interested? Email Us


Tier-3 Technical Support Supervisor

Summary of Position: 
The Tier-3 Technical Supervisor will supervise the handling of escalated technical issues as well as non-technical issues and all people-related activities to ensure the maximum performance of all support team members.  Ensure all issues are handled in support and only escalated when a developer is needed to fix code in the software or database modifications.  It is expected for the Tier-3 Technical Supervisor to be hands on handling escalations alongside the team.

Responsibilities: 

  • Oversee all people-related activities including overall day-to-day operations, performance reviews, compensation reviews, career management and goal setting for all assigned employees in partnership with Human Resources.
  • Ensure all support issues are handled in support. Understanding any issues that are escalated outside of support and work to prevent future instances.
  • Work closely with Quality Assurance and Project Services teams and leadership. Ensuring Tier 1, Tier 2 and supervisors are aware of any software changes.
  • Ensure technical and non-technical training is coordinated for all support specialists and facilitate training, as needed.
  • Ensure that voice of the customer feedback is provided to the project services team for future product enhancements.
  • Provide ongoing coaching and resolution of technical and non-technical issues including employee relations issues, client feedback and management feedback.
  • Development and utilization of SQL queries for technical investigation. Review log files for relevant troubleshooting information.
  • Responsible for escalating issues that are unable to be resolved by Tier-3 to the appropriate Technology Engineer.
  • Documenting internal department interactions in JIRA Client Portal.
  • Identify defect trends and recommend process improvements.
  • Directly reduce the number of production issues that are escalated to development.
  • Available to be on call during non-business hours on a rotational basis

Education, Experience and Skills Required: 

  • Previous management experience in a Call Center or Help-Desk environment or equivalent professional environment.
  • Bachelor’s Degree in Computer Science, Information Systems or related experience.
  • 10+ years’ experience in a Tier-2 (or higher) application support environment.
  • 10+ years’ experience working in SQL environments, specifically working with queries of existing databases.
  • Ability to analyze performance metrics and execute upon recommendations and solutions to maximize performance of staff members.
  • Proven experience with text editors/log viewing tools.
  • Ability to multi-task within a dynamic environment.
  • Highly detail oriented.
  • Combination of business acumen and technical skills.
  • Ability to interact with all levels within the organization.
  • Development background/training a plus.
  • Experience with Fleet Solutions and Mobile Applications a plus.

Working Conditions:

  • In Office
  • Rotation of on-call for after hour/weekend escalations.
  • Although this position generally works regular office hours, after hours and weekend work is required based on project and client needs.
  • This position will be provided a desktop, laptop and company phone
  • Dress is business casual.
  • Occasional travel may be required (less than 5%)

Interested? Email Us


Support Trainer

Position Objective: 
The Support Trainer delivers instruction and training on how to troubleshoot and navigate client software and devices, customer service expectation and policies and procedures within the Support

Summary of Position: 
The Support Trainers primary role is to ensure all trainees, both new employees and current employees, are provided with the knowledge and resources to understand the functionality and troubleshooting steps of proprietary and non-proprietary software applications and the devices that are used to operate these applications.

Responsibilities: 

  • Train technical employees on all aspects of Velocitor Solutions Software and associated hardware
  • Assist with development and organization of training procedure manuals, guides and additional reference material as well as maintaining through its life cycle.
  • Manage internal resources to launch and maintain employee training schedules.
  • Communicate to pupils training needs and expectations.
  • Evaluate the effectiveness of the training and outcome.
  • Work closely with Management to ensure training needs are met and to stay up-to-date and current on training material.
  • Drive training issues to resolution with appropriate internal follow-up.

Education, Experience and Skills Required: 
BA/BS degree or equivalent and a minimum of two years’ experience in a training environment.

  • Must be able to follow specific directions with attention to detail; must be conscientious.
  • Strong interpersonal skills.
  • Excellent listening, verbal and written communication.
  • Excellent presentation skills.
  • Minimum 1 year of employment with Velocitor Solutions and has demonstrated training abilities; or has a minimum of 3 years training software to new and existing employees.
  • Ability to interact with all levels within the organization.

Working Conditions:

  • In Office
  • Travel may be required up to 10% of the time.
  • This position works regular office hours but often after hours and weekend work is required based on training needs.

Interested? Email Us


Tier-3 Technical Support Engineer

Summary of Position: 
The Tier-3 Technical Support Engineer is the final escalation point within the Support department. Technical issues that cannot be resolved by levels 1 & 2 support staff are escalated to the Tier-3 Support Engineer. The Technical Support Engineer is responsible for identifying and reporting application defects/emerging issues to internal departments.

Position Objective:
The Tier-3 Technical Support Engineer will ensure all postproduction support escalations are handled in Support.

Responsibilities: 

  • Ensure all support issues are handled in support. Understanding any issues that are escalated outside of support and work to prevent future instances.
  • Work closely with Quality Assurance and Project Services teams and leadership. Ensuring Tier 1, Tier 2 and supervisors are aware of any software changes.
  • Ensure technical and non-technical training is coordinated for all support specialists and facilitate training, as needed.
  • Ensure that voice of the customer feedback is provided to the project services team for future product enhancements.
  • Development and utilization of SQL queries for technical investigation. Review log files for relevant troubleshooting information.
  • Responsible for escalating issues that are unable to be resolved by Tier-3 to the appropriate Technology Engineer.
  • Documenting inter department interactions in JIRA Client Portal.
  • Identify defect trends and recommend process improvements.
  • Directly reduce the number of production issues that are escalated to development.
  • Available to be on call during non-business hours on a rotational basis

Education, Experience and Skills Required: 

  • Bachelor’s Degree in Computer Science, Information Systems or related experience.
  • 10+ years’ experience in a Tier-2 (or higher) application support environment.
  • 10+ years’ experience working in SQL environments, specifically working with queries of existing databases.
  • Ability to analyze performance metrics and execute upon recommendations and solutions to maximize performance of staff members.
  • Proven experience with text editors/log viewing tools.
  • Ability to multi-task within a dynamic environment.
  • Highly detail oriented.
  • Combination of business acumen and technical skills.
  • Ability to interact with all levels within the organization.
  • Development background/training a plus.
  • Experience with Fleet Solutions and Mobile Applications a plus

Working Conditions:

  • In Office Rotation of on-call for after hour/weekend escalations.
  • Although this position generally works regular hours, after hours and weekend work is required based on project and client needs to support 24x7 call center.
  • This position will be provided a desktop, laptop and company phone.
  • Dress is business casual.
  • Occasional travel may be required. (less than 5%)

Interested? Email Us


Maintenance Technician

Summary of Position: 
Velocitor Solutions is a mobility solutions software development company, and we have an 8,000+ square foot building that houses our Development and Project Services team, Support Center, Warehouse, Gym and 3 Lounge Areas. We are looking for someone that is a self-starter, who is dedicated and motivated to assist our facilities team by helping maintain our facilities.

Hours will be dependent on circumstances and the individual’s preference; however, the standard hours should be Monday through Friday during operating hours to tend to any issues that arise throughout the day. This may require you to come out briefly on the weekends from time to time or come super early in the morning or stay later than normal to handle certain items or issues that may come up. We are looking for someone that is a jack of all trades that can address maintenance issues as needed, such as fixing walls, painting, changing light bulbs and ballasts, pressure washing, etc. While this person will be geared more towards actual maintenance, as opposed to janitorial, when things are slow, they will be expected to assist the janitorial crew as well, where needed.

Pay will be based upon experience. Building Maintenance experience preferred.

Position Objective:
This role is to assist in maintaining the building and its facilities. The ideal candidate will possess experience in general building maintenance, such as painting, minor electrical wiring, minor construction projects, and facilities upkeep, including pressure washing, repairs and janitorial duties.

Responsibilities: 

  • Inspecting building, equipment, and systems to identify any issues
  • Repairing faulty equipment units and damaged structures as needed.
  • Developing and implementing preventative maintenance procedures in conjunction with the Facilities Supervisor.
  • Performing general maintenance tasks including minor landscaping, painting, and carpentry.
  • Assist team in maintaining inventory records for equipment and supplies.
  • Assisting with janitorial duties when needed.
  • Assist in any other areas where needed when it comes to the building or its facilities.

Education, Experience and Skills Required: 

  • High School diploma or equivalent qualification. Minimum of 3 years experience in a similar role.
  • In-depth knowledge of electrical systems.
  • Advanced understanding of general maintenance procedures and techniques.
  • Experience with painting and construction and/or structural repairs.
  • Physically capable and available to work overtime including occasional weekends, public holidays and evenings.
  • Excellent Written and Verbal communication skills.
  • Must be well-organized and have the ability to prioritize tasks.

Working Conditions:

  • Main office – 851 Blairhill Rd.
  • Travel may be required up 10% of the time.

Interested? Email Us


Product Coordinator

Summary of Position: 
We seek a self-motivated Product Coordinator, a self-starter eager to learn, and an enthusiastic, proactive, and resourceful team member for this rapidly growing technology company committed to making the roads safer daily. In this role, you will help facilitate and provide support and oversight to our program team to provide consistency and velocity. A team of highly dedicated Product Owners will depend on you to help drive our products and sprints. They will benefit from your experience and energy to elevate the team. In addition, you will be integral in improving and providing oversight on day-to-day operations and support. The role will require professional excellence and a passion for being the driving force behind developing great software with a noble purpose.

Position Objective:
Working within Agile teams to drive software development and support.

Responsibilities: 

  • Partner with Product Owners to organize and deliver on product and production needs on a day-to-day basis.
  • Daily monitoring, management, and routing of three escalation queues in JIRA.
  • Create and produce escalation reports.
  • Liaison with Tier-3 on Support issues and bugs to elevate first-line resolution and shield Developers and Pos.
  • Lead daily standups for each team.
  • Jira Administration- ticket health and standardization.
  • Start/Stop and manage each team’s JIRA boards and Sprints.
  • Assist developers, PMs, POs, and QAs with the creation of tickets and assignments.
  • Manage capacity/velocity metrics and reporting.
  • Drive commitments within Sprints

Education, Experience and Skills Required: 

  • Highschool diploma or equivalent qualification required.
  • JIRA Experience
  • Certified Scrum Master desired but not required.
  • A good understanding of Agile methodologies.
  • Professional experience working in an Agile/S.crum team a major plus

Working Conditions:

  • Main office – 851 Blairhill Rd.
  • Travel not required.
  • Although Product Coordinators generally work regular office hours, after-hours and weekend work is required based on project and client needs.

Interested? Email Us



Support Specialist

We are looking for experienced candidates who are tech savvy to work in our call center. Our call center is open 24 hours a day, 7 days a week, 365 days a year.

Responsiblities include, but not limited to:

  • Taking inbound calls from various clients
  • Recording all issues via a ticketing system
  • Calling users (as needed)
  • Escalating more complex issues to T2 (as needed)
  • Learning new clients
  • Remain positive and courteous throughout your shift
Requirements include:
  • Basic computer/software knowledge
  • Must be able to follow specific directions with attention to detail; must be conscientious.
  • Ability to learn and adapt quickly.
  • Customer service oriented.
  • Answer all incoming calls as presented.
  • Problem analysis and problem solving skills.
  • Ability to plan and organize multiple tasks simultaneously.
  • Ability to handle stress.
  • Strong interpersonal skills. Excellent listening, verbal and written communication.
  • Ability to interact with all levels within the organization.
  • Fluency in Spanish a plus Must be at least 18 years old
  • Must have at least a high school diploma or equivalent
  • Must have at least 1 year of call center and/or technical support experience We offer paid training, free benefits, paid time off and more.

This is a great opportunity to start a new career in a company that will allow you to grow within.

Interested? Email Us


Senior Xamarin Developers

The Senior Xamarin Developer would be a full time position working on new application development on a Xamarin C# mobile application.

What we are looking for:

  • A passionate developer who strives to write clean, modular and commented code without taking short-cuts
  • Strong experience with C#
  • Xamarin tool-chain experience
  • Experience working with third party libraries
  • Experience implementing UI custom controls to achieve desired interaction behaviors when 3rd party solutions do not exist
  • Experience with rich charting and mapping implementations
  • Strong time-estimation skills for setting management expectations Experience with wire-framing prototypes
  • Strong experience in scientific numerical computing with the key ability to simplify complex systems for an end-user

Preferred skills:

  • Experience with GIS environments is a plus.
  • Experience with 3D environments is a plus.
  • Experience with GIT source control is a plus.

Interested? Email Us


Mobile Developer

Job Type: Full-time

Summary of Position:** IOS Software Engineer:**

An innovative, fast-paced mobile and wireless software organization is looking to add an IOS Developer to their team for iPhone and iPad application development.

  • Designing, coding and debugging customer-facing mobile applications for iPhone and iPad (IOS) devices in Objective C.
  • Software modeling and simulation.· Front-end graphical user interface design.
  • Software testing and quality assurance.
  • Performance tuning, improvement, balancing, usability, automation.
  • Supporting, maintaining and documenting software functionality.
  • Maintaining compliance with standards.
  • Perform additional duties as assigned.

Education, Experience and Skills Required:

  • ** Bachelor Degree and a minimum of two years experience in a fast-paced development environment or a minimum four years of equivalent experience.·
  • We require a minimum of two years’ experience in a fast-paced development environment.· Fluent in Objective C with XCode and IOS Development·
  • Must be able to follow specific directions with attention to detail; must be conscientious.· Ability to interact with all levels within the organization.
  • Android experience is a plus

Required experience:

  • Application and Mobile Development: 1 year

Interested? Email Us